Privacy Policy

This Privacy Policy describes how Mod Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at food-modpizza.click, use our online ordering services, or otherwise interact with us. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with the practices described herein, please discontinue your use of our website and services immediately.

We are committed to protecting your privacy and handling your personal information in an open and transparent manner. This Privacy Policy complies with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission (FTC) Act, and other applicable data protection regulations.

1. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of personal information we may collect include, but are not limited to, the following:

1.1 Personal Identification Information

When you create an account, place an order, sign up for our loyalty program, or contact us, we may collect personal identification information such as:

• Full name
• Email address
• Phone number
• Mailing address and delivery address
• Date of birth (for age verification and promotional purposes)
• Username and password for your account
• Profile picture (if provided voluntarily)

1.2 Payment and Financial Information

When you make a purchase through our platform, we collect payment-related information necessary to process your transaction. This may include:

• Credit or debit card numbers (processed securely through third-party payment processors)
• Billing address
• Transaction history and order details
• Gift card information

Please note that we do not store complete credit card numbers on our servers. Payment card information is processed and stored by our PCI-DSS compliant third-party payment processors.

1.3 Usage Data and Online Activity

When you visit our website or use our digital services, we automatically collect certain information about your interaction with our platform, including:

• IP address
• Browser type and version
• Pages visited and the order in which they were visited
• Time and date of your visit
• Time spent on each page
• Links clicked and features used
• Referring URLs (the website that directed you to ours)
• Search queries entered on our website
• Items viewed, added to cart, or purchased

1.4 Device Information

We may collect information about the device you use to access our website or application, including:

• Device type (desktop, mobile, tablet)
• Operating system and version
• Unique device identifiers
• Mobile network information
• Hardware and software configurations

1.5 Location Data

With your consent, we may collect your geolocation data to help you find the nearest Mod Pizza location, facilitate delivery services, or provide location-based offers and promotions. You may opt out of location tracking through your device settings at any time.

1.6 Communications Data

If you contact us via email, phone, or through our website's contact forms, we collect the content of those communications along with any metadata associated with them, such as the date and time of contact.

1.7 Information From Third Parties

We may receive information about you from third-party sources, such as:

• Social media platforms (if you connect your account or use social login features)
• Third-party delivery partners and platforms
• Marketing partners and data analytics providers
• Publicly available sources

1.8 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior and preferences. For more details, please refer to Section 8 of this Privacy Policy.

2. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. Specifically, we may use your information to:

2.1 Service Provision and Order Processing

• Process and fulfill your food orders, including delivery and pickup services
• Create and manage your user account
• Process payments and prevent fraudulent transactions
• Provide customer support and respond to your inquiries
• Send you order confirmations, receipts, and status updates
• Manage our loyalty rewards program and redemption of rewards

2.2 Analytics and Service Improvement

• Analyze usage patterns and trends to improve our website and services
• Conduct research and statistical analysis on user behavior
• Monitor and improve the performance and functionality of our website
• Develop new products, services, features, and promotions
• Understand your preferences to personalize your experience

2.3 Marketing and Promotional Communications

• Send you promotional emails, newsletters, and special offers (with your consent where required)
• Deliver targeted advertisements on our website and on third-party platforms
• Notify you about new menu items, limited-time offers, and events
• Conduct surveys and collect feedback to improve our services
• Manage promotional campaigns and sweepstakes

You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us directly at [email protected].

2.4 Legal Compliance and Safety

• Comply with applicable laws, regulations, and legal obligations
• Respond to lawful requests from law enforcement and government authorities
• Enforce our Terms of Service and other policies
• Protect the rights, property, and safety of our company, customers, and the public
• Detect, investigate, and prevent fraudulent, unauthorized, or illegal activity

3. Sharing Your Information With Third Parties

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information with trusted third parties under the following circumstances:

3.1 Service Providers and Business Partners

We work with third-party service providers who assist us in operating our business and delivering services to you. These providers are contractually obligated to use your information only for the purposes we specify and in accordance with this Privacy Policy. Categories of service providers include:

• Payment Processors: Companies that process credit card and other payment transactions on our behalf
• Delivery Partners: Third-party delivery services that fulfill delivery orders
• Cloud Hosting Providers: Companies that host our website and store data securely
• Analytics Providers: Companies such as Google Analytics that help us understand how users interact with our website
• Email Marketing Platforms: Services used to send promotional communications
• Customer Support Tools: Platforms used to manage customer service interactions
• Fraud Prevention Services: Companies that help us detect and prevent fraudulent activity

3.2 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid legal process, including:

• Court orders, subpoenas, or other legal processes
• Requests from law enforcement or government agencies
• Situations where disclosure is necessary to protect the safety of any person
• Situations involving alleged illegal activity or violations of our Terms of Service

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you via email or a prominent notice on our website if such a transfer occurs and if your information becomes subject to a different privacy policy.

3.4 Aggregated and De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other legitimate business purposes.

4. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.

4.1 Security Measures

Our security measures include, but are not limited to:

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers
• Access Controls: We restrict access to personal information to authorized employees and contractors who need it to perform their job functions
• Secure Data Storage: Personal information is stored on secure servers protected by firewalls and other security technologies
• Payment Security: We comply with Payment Card Industry Data Security Standards (PCI-DSS) for the handling of payment card information
• Regular Security Audits: We conduct regular security assessments and vulnerability testing
• Employee Training: Our staff receive regular training on data protection and privacy best practices

4.2 Limitations

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your data. In the event of a data breach that affects your rights and freedoms, we will notify you in accordance with applicable law.

5. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights with respect to your personal information. We are committed to honoring these rights and will respond to your requests in accordance with applicable law.

5.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

5.2 General Rights for All Users

Regardless of your location, we extend the following rights to all users of our website and services:

• Right of Access: You may request a copy of the personal information we hold about you
• Right to Correction: You may request that we correct any inaccurate or incomplete information we hold about you
• Right to Deletion: You may request that we delete your personal information, subject to applicable legal requirements
• Right to Object: You may object to certain types of processing, including direct marketing
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time

5.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using the information provided in Section 10 of this Privacy Policy. We will verify your identity before processing your request and will respond within the timeframe required by applicable law (typically within 45 days for CCPA requests, with the possibility of an additional 45-day extension when reasonably necessary).

You may submit your request by:

• Email: [email protected]
• Website: food-modpizza.click

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods depend on the type of data and the purpose for which it was collected:

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention procedures.

7. Children's Privacy

Our website, online ordering platform, and related services are not directed to children under the age of 13, and we do not knowingly collect, use, or disclose personal information from children under 13 years of age without verifiable parental consent, as required by the Children's Online Privacy Protection Act (COPPA).

If you are between 13 and 17 years of age, you must have permission from a parent or legal guardian to use our services. We strongly encourage parents and guardians to monitor the online activities of minors and to help enforce this Privacy Policy.

If we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take immediate steps to delete such information from our records. If you believe we may have collected information from or about a child under 13, please contact us immediately at [email protected].

8. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertisements. This section provides a brief overview of our cookie practices.

8.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work efficiently and to provide information to the website owner. Cookies may be "session cookies" (which expire when you close your browser) or "persistent cookies" (which remain on your device for a set period of time).

8.2 Types of Cookies We Use

• Essential Cookies: These are necessary for the website to function properly, including enabling you to add items to your cart and complete orders. These cookies cannot be disabled.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often. We use this data to improve our website's performance.
• Functionality Cookies: These cookies allow our website to remember choices you make, such as your preferred language or location, to provide a more personalized experience.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements that are relevant to you and your interests, and to track the effectiveness of our marketing campaigns.
• Social Media Cookies: These cookies are set by social media services we have added to our website and may enable you to share content with your social networks.

8.3 Managing Cookies

You can control and manage cookies in several ways. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may affect the functionality of our website and your ability to use certain features, such as online ordering.

You may also opt out of interest-based advertising by visiting the Network Advertising Initiative's opt-out page at www.networkadvertising.org/choices or the Digital Advertising Alliance's opt-out page at www.aboutads.info/choices.

For more detailed information about the cookies we use and how to manage your preferences, please refer to our full Cookie Policy available on our website at food-modpizza.click.

9. International Data Transfers

Mod Pizza operates primarily within the United States, and our servers are located in the United States. If you are accessing our website from outside the United States, please be aware that your personal information will be transferred to, stored, and processed in the United States.

The data protection laws in the United States may differ from those in your country of residence. By using our website and services, you consent to the transfer of your personal information to the United States and the processing of your data in accordance with this Privacy Policy and applicable United States law.

When we transfer personal information internationally, we take appropriate steps to ensure that your information receives adequate protection in accordance with applicable data protection laws. If you are located in a jurisdiction with specific requirements for cross-border data transfers (such as the European Union's General Data Protection Regulation, or GDPR), please contact us at [email protected] to inquire about the specific safeguards we have put in place.

10. Contact Information for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your inquiries in a timely and thorough manner.

When submitting a privacy request, please include your full name, email address associated with your account (if applicable), and a detailed description of your request. This will help us process your inquiry more efficiently. We aim to respond to all privacy-related inquiries within 30 days, and within 45 days for formal rights requests under the CCPA/CPRA.

11. How to File a Complaint With a Data Protection Authority

If you believe that we have violated your privacy rights or failed to comply with applicable data protection law, you have the right to file a complaint with the appropriate regulatory authority. We encourage you to contact us first so that we may have the opportunity to address your concerns directly.

11.1 California Residents

If you are a California resident and believe that your rights under the CCPA/CPRA have been violated, you may file a complaint with the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Address: California Privacy Protection Agency, 2101 Arena Blvd, Sacramento, CA 95834

You may also file a complaint with the California Attorney General's Office:

• Website: oag.ca.gov
• Hotline: 1-800-952-5225

11.2 Federal Consumer Protection

For general consumer privacy complaints at the federal level, you may contact the Federal Trade Commission (FTC):

• Website: www.ftc.gov
• Online Complaint Form: reportfraud.ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)

11.3 State-Specific Authorities

If you reside in another state and believe your privacy rights have been violated, you may file a complaint with your state's attorney general office or relevant consumer protection authority. Many states have enacted their own privacy laws and enforcement mechanisms. We encourage you to consult your state's official government website for more information on how to file a privacy complaint in your jurisdiction.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, including social media platforms, delivery partners, and other service providers. Please be aware that we are not responsible for the privacy practices of these third parties. When you click on a link to a third-party website, you will be subject to that website's privacy policy, not ours.

We encourage you to review the privacy policies of any third-party websites you visit. The inclusion of a link to a third-party website does not constitute an endorsement by us of that website's privacy practices or content.

13. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals, and our website does not currently respond to DNT browser settings. However, you may use the cookie management tools described in Section 8 to control certain types of tracking on our website.

14. California "Shine the Light" Law

California Civil Code Section 1798.83, known as the "Shine the Light" law, permits California residents who are users of our website to request information about any disclosure of personal information to third parties for those third parties' direct marketing purposes during the immediately preceding calendar year. If you are a California resident and would like to make such a request, please contact us at [email protected] with the subject line "Shine the Light Request."

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time in response to changes in our business practices, applicable law, or other factors. When we make material changes to this Privacy Policy, we will:

• Update the "Effective Date" and "Last Updated" date at the top of this page
• Post the revised policy on our website at food-modpizza.click
• Where required by applicable law, notify you via email or through a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about our data practices. Your continued use of our website or services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

16. Legal Basis for Processing (Where Applicable)

Where applicable under United States federal and state law, we process your personal information based on the following legal grounds:

• Contractual Necessity: Processing required to fulfill your orders, manage your account, or otherwise perform our contractual obligations to you
• Legitimate Interests: Processing necessary to pursue our legitimate business interests, such as fraud prevention, improving our services, and direct marketing, provided that such interests are not overridden by your rights and interests
• Legal Obligation: Processing necessary to comply with applicable laws and regulations
• Consent: Processing based on your explicit consent, such as for certain marketing communications or the use of non-essential cookies

17. Accessibility

We are committed to making our Privacy Policy accessible to all users. If you require this Privacy Policy in an alternative format or have difficulty accessing any part of it, please contact us at [email protected] and we will work to provide the information in a format that meets your needs.

This Privacy Policy was last updated on May 10, 2026, and is effective as of that date. Mod Pizza — food-modpizza.click